Refund Policy
Effective Date: March 12, 2026
At Cozyhomepet, customer satisfaction is our top priority. We want you and your furry friends to love every purchase. If you're not completely satisfied, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all eligible products purchased from Cozyhomepet.
You may request a refund within 30 days of receiving your order if:
- The item arrives damaged or defective.
- You receive the wrong product.
- The product does not function as described.
- Your order is lost during transit and confirmed by the carrier.
How to Request a Refund
To request a refund, please contact our support team with:
- Your order number
- A brief description of the issue
- Photos or videos showing the problem (if applicable)
Email: support@cozyhomepet.com
Our team will review your request and respond within 1–3 business days.
Refund Approval
Once your refund is approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Most refunds are completed within 5–10 business days after approval.
Damaged or Defective Products
If your item arrives damaged or has a manufacturing defect:
- Contact us within 30 days of delivery.
- Provide photos or videos showing the issue.
- We may offer a replacement or a full refund, depending on the situation.
In many cases, you will not be required to return the damaged item.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, your order may already be in processing or shipment and can no longer be canceled.
To request a cancellation, contact us as soon as possible at:
Non-Refundable Situations
Refunds may not be granted in the following cases:
- Incorrect shipping information provided by the customer.
- Delays caused by customs, weather conditions, or carrier disruptions.
- Normal wear and tear from regular use.
- Requests made after the 30-day refund period.
Return Shipping
If a return is required:
- Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
- Return instructions will be provided by our support team.
Please do not send items back without contacting us first.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
Cozyhomepet
Email: support@cozyhomepet.com
Website: Cozyhomepet
Thank you for shopping with Cozyhomepet. We appreciate your trust and are committed to making every purchase a positive experience for both you and your pets. 🐾